Display our digital award for being easily contactable and responsive.
Customer satisfaction relies on three simple foundations, easily accessible contact options, transparent opening hours, and prompt, helpful responses. Without these, even the best products or services can leave customers feeling frustrated, unwanted and distrustful.
FACT AND FRICTION
Fact. Customer satisfaction begins when making contact is effortless and business response is reasonably prompt and helpful.
Friction. We've all experienced businesses who appear to hide, or make their contact details difficult to find. Regardless of their reasons, customers are left feeling unwanted and avoided. Email autoresponders that promise to reply within 3 days and automated live chats that send users in ever - decreasing circles are simply unreasonable and in many cases, some businesses are guilty of all three.
Just 3 very simple checks to be Contact Ease verified.
Verified businesses will be licensed to publish our award logo on their website and other digital and printed media. It will be an independent and impartial thumbs up to your ease of contact. Verified businesses will also benefit from a dedicated page on our website linked from your award logo.
Step 1
Easily accessible contact details
We'll visit your website and verify your telephone, and email contact contact details and hours of operation are easily found.
Step 2
We'll contact you by phone
We'll be looking for the call to be answered within a reasonable period and the operator is able to provide help or direction.
Step 3
We'll contact you by email
We'll be looking for an email response within a reasonable period with some form of help or direction.
Step 4
You'll be fully verified
If the outcomes in Steps 1 - 3 are satisfactory, we'll offer you licenced use of the Contact Ease digital verification award logo and listing on our website.
Our trustmark says it all.
This is the space to introduce the Services section. Briefly describe the types of services offered and highlight any special benefits or features.
Win and keep more customers
Prove your business is accessible and responsive and customer contact is welcomed.
Boost trust and sales
Independent verification of your customer care fundamentals, will give your prospective customers confidence.
Build instant credibility
When customers are comparing products and services, your verified ease of contact and helpful response could positively differentiate you.
ALWAYS CONNECTED
Two-factor
This is the space to introduce the Services Briefly describe the types of services offered.
Data encryption
This is the space to introduce the Services Briefly describe the types of services offered.
Text alerts
This is the space to introduce the Services Briefly describe the types of services offered.
